CONTACT INFORMATION
Contact Information section: if you have any questions about the products, also about their assembly, use or any other questions, or need any assistance from our team, please contact with us using the contact methods below: by email, mobile phone, such as in person at the WOOD GRAIN LAB factory.
Every day 8 AM to 5 PM
All information about Contact Information section for available contact options: incoming emails with your questions will be processed within 2 to 3 working days. We will answer any of your questions on weekdays from 8 AM to 5 PM. Finnaly, if you have an urgent need for help or question, the quickest way to get in touch is by calling.
In additional, we are also open for wholesale and drop-shipping partnership, so don’t hesitate to contact us.
We offer also a individual approach: possibility to create your own product if you have a 3D model ready. Please contact us privately using the options above.
Company details:
If necessary, the props to be used for the WOOD GRAIN LAB brand/ trademark:
SIA “OM13”
Reg. code / Company ID: 40203539060
VAT number: LV40203539060
Legal Address: Augusta Dombrovska street 45 – 7, Riga, Latvia, LV-1015
Account Nr.: LV19HABA0551056908508
SWIFT code: HABALV22
Bank: A/S Swedbank
Brand/ Trademark: WOOD GRAIN LAB
First – more products for toddlers and pre-school age children and descriptions about all WOOD GRAIN LAB products can be found in the Products section, and, second, moreover, you can buy them in the Shop section. Next – in other sections, you can find out more About us and, in additional, read the latest news on Blog section about safe products for toddlers and pre-school age children – like trends, recommendations, strengths etc.
FAQ about delivery
Do I have to pay
shipping costs?
WOOD GRAIN LAB provide free shipping in USA and EU too.
How can I pay?
You can complete your order securely using the following payment methods:
- Credit card: with your Visa or Mastercard.
- PayPal: with the ease of your PayPal account.Which delivery options
can I choose?
You can have your order delivered to a home address. WOOD GRAIN LAB and our carrier will of course endeavor to do everything we can to deliver your order as quickly as possible, so that you can enjoy your products.
How quickly will I receive
my order?
Delivery time to the USA – 3 to 7 business days.
Delivery time inside the EU – 3 to 5 business days.More information about return:
How long does it take
to process an order?
Processing time - from 1 to 3 business days.
Can I return my products?
Ship items back within: 30 days of delivery (return costs are to be borne by the buyer).
How do I return my products?
Your return shipment begins by registering your return. You can easily state which products you wish to return to WOOD GRAIN LAB using return form (return costs are to be borne by the buyer).
Print your return label and stick it on the box, place the form listing which products you are returning in the box too. Please insure that returned products meet WOOD GRAIN LAB return conditions via email: woodgrainlab@gmail.com.How quickly will I receive my money after a return?
After your return shipment has been delivered to WOOD GRAIN LAB, then we will repay the purchase amount as quickly as possible via your original payment method.
It can take up to 14 days before your repayment is fully processed after receipt. If the purchase amount after this period has still not reached your account, WOOD GRAIN LAB team will be happy to help you further using your order number and shipping confirmation.