CONTACT INFORMATION

Contact Information section: if you have any questions about the products, their assembly, use or any other questions, or need any assistance from our team, please contact with us using the contact methods below: by email, mobile phone or in person at the WOOD GRAIN LAB factory.  

Aplokciema iela 2, Riga, LV-1034
woodgrainlab@gmail.com
+371 2991 8000
Business hours:

Every day 8 AM to 5 PM

All information about Contact Information section for available contact options: incoming emails with your questions will be processed within 2 to 3 working days. We will answer any of your questions on weekdays from 8 AM to 5 PM. If you have an urgent need for help, the quickest way to get in touch is by calling.

We are also open for wholesale and drop-shipping partnership, so don’t hesitate to contact us.

Individual approach: possibility to create your own product if you have a 3D model ready. Please contact us privately using the options above. 

Company details:

If necessary, the props to be used for the WOOD GRAIN LAB brand/ trademark: 

SIA “OM13”

Reg. code / Company ID: 40203539060

VAT number: LV40203539060

Legal Address: Augusta Dombrovska street 45 – 7, Riga, Latvia, LV-1015

Account Nr.: LV19HABA0551056908508

SWIFT code: HABALV22

Bank: A/S Swedbank

Brand/ Trademark: WOOD GRAIN LAB

Contact us for more information or to buy WOOD GRAIN LAB products.

More products for toddlers and pre-school age children and descriptions about all WOOD GRAIN LAB products can be found in the Products section, and you can buy them in the Shop section. In other sections, you can find out more About us and read the latest news on Blog section about safe products for toddlers and pre-school age children – trends, recommendations, strengths etc.

Contact us for more information or to buy WOOD GRAIN LAB products.

FAQ about delivery & return:

Do I have to pay
shipping costs?
How can I pay?
Which delivery options
can I choose?
How quickly will I receive
my order?

WOOD GRAIN LAB provide free shipping in USA and EU.

You can complete your order securely using the following payment methods:

– Credit card: with your Visa or Mastercard.

– PayPal: with the ease of your PayPal account.

You can have your order delivered to a home address. WOOD GRAIN LAB and our carrier will of course endeavor to do everything we can to deliver your order as quickly as possible, so that you can enjoy your products.

Delivery time to the USA – 3 to 7 business days.

Delivery time inside the EU – 3 to 5 business days.

How long does it take
to process an order?
Can I return my products?
How do I return my products?
How quickly will I receive my money after a return?

Processing time – from 1 to 3 business days.

Ship items back within: 30 days of delivery (return costs are to be borne by the buyer). 

Your return shipment begins by registering your return. You can easily state which products you wish to return to WOOD GRAIN LAB using return form (return costs are to be borne by the buyer).

Print your return label and stick it on the box, place the form listing which products you are returning in the box. Please insure that returned products meet WOOD GRAIN LAB return conditions via email: woodgrainlab@gmail.com. 

After your return shipment has been delivered to WOOD GRAIN LAB, we will repay the purchase amount as quickly as possible via your original payment method. 

It can take up to 14 days before your repayment is fully processed after receipt. If the purchase amount after this period has still not reached your account, WOOD GRAIN LAB team will be happy to help you further using your order number and shipping confirmation. 

How to get to WOOD GRAIN LAB factory:

WOOD GRAIN LAB is always with you to create a great product experience and to ensure the highest quality in every product we produce. We would also be happy to receive your suggestions/ recommendations on existing products or new products you would like to see in our product range.