Effective date: 2024-11-14

  1. DELIVERY 

Processing time 1 to 3 business days. 

WOOD GRAIN LAB customers receive free standard delivery on all products purchased (USA and European Union).

If you need express delivery, please contact with WOOD GRAIN LAB team to find out the costs.  

2. DURATION OF DELIVERY 

Delivery is usually within 3 to 7 business days (USA). 

Delivery inside European Union – 3 to 5 business days.

During checkout, WOOD GRAIN LAB provide an estimated delivery date for every item in your cart based on your delivery selection, the delivery address and where the item(s) will be dispatched from.

WOOD GRAIN LAB do our best to deliver your items on this date, but occasionally your items may arrive before or after the estimated delivery date. 

WOOD GRAIN LAB sometimes need to adjust our delivery times if we are particularly busy. For instance, this may occur during the holiday season. 

3. RETURNS 

Ship items back within: 30 days of delivery (return costs are to be borne by the buyer). 

Your return shipment begins by registering your return. You can easily state which products you wish to return to WOOD GRAIN LAB using return form. 

Print your return label and stick it on the box, place the form listing which products you are returning in the box. Please insure that returned products meet WOOD GRAIN LAB return conditions via email: woodgrainlab@gmail.com. 

4. RETURN OF PURCHASE MONEY 

After your return shipment has been delivered to WOOD GRAIN LAB, we will repay the purchase amount as quickly as possible via your original payment method. 

It can take up to 14 days before your repayment is fully processed after receipt. If the purchase amount after this period has still not reached your account, WOOD GRAIN LAB team will be happy to help you further using your order number and shipping confirmation. 

5. CONTACT US

Please send your feedback, comments, requests for technical support by email: woodgrainlab@gmail.com. 

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